Who we are

Pitman Training Group Limited, a company registered in England and Wales with registered company number 07286351 whose registered office is at Pitman House Walkers Court, Audby Lane, Wetherby, West Yorkshire LS22 7FD. All references to “Pitman”, “us” or “we” throughout this statement is to Pitman Training Group Limited.

Pitman collects, uses and is responsible for certain personal information about you which is processed in accordance with this statement. Please contact us using the details below if you have any questions on these terms or the service that we provide.

What information we hold about you

We collect personal information whenever you provide it to us. This personal information may include the following:

• name, address, date of birth and contact details
• financial information
• payment details;
• technical and analytical information obtained through cookies;
• other information you provide to us; and

We may also obtain information from third parties such as references and DBS checks.

How we use your information

We use your information for the following purposes

• responding to any enquiries which you make to us;
• to process your application to become a franchisee;
• operating and maintaining our franchised business network
• training and monitoring performance of our franchise network including undertaking audit
• in certain circumstances, to carry out a credit reference search in order to establish your financial suitability for a franchise;
• to process and administer your payments;
• to provide training services to you;
• to monitor site usage to develop and administer our websites; and
• to provide you with promotional information about our business and franchise opportunities

Who we may share your information with

We may disclose your personal data to:

• our agents and service providers
• our infrastructure providers
• a third party who acquires our business
• law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law

Keeping your information secure

We will use technical and organisational measures to safeguard your personal data, for example we store your personal data on secure servers and access to your personal data is limited to authenticated and approved staff.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Reasons we collect and use your personal information

We may use your information in the following ways:

• where it is necessary to perform our contract with you if you become a franchisee or otherwise contract with us;
• where it is required by law;
• where you have provided consent, provided that you can withdraw this consent at any time; or
• where it is necessary for our legitimate interests as a business including:
  o responding to enquiries
  o assessing your suitability to become a franchisee
  o improving and developing our services
  o the administration of our business
  o monitoring and maintaining standards within our franchise network
  o promoting our business and the franchise network
  o establishing, exercising or defending our legal rights

Cookies

We may use cookies on our websites which enable us to collect statistical data about your use of our website. This enables us to enhance and develop our website to improve your use of it. For more information on the cookies which we utilise on our website please refer to our cookies policy at www.pitman-franchising.com/cookies-policy.

For more information, including how to disable/delete cookies, please go to www.allaboutcookies.org.

Transfer of data out of the EEA

Information that we collect from you may be transferred to third party service providers working for us who may process that information at, a destination outside of the European Economic Area (‘EEA’).

These destinations may not have the same legal protections for personal data as you enjoy under English law. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement and data protection legislation.

When we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• the countries we transfer your personal data to have been deemed to provide an adequate level of protection for personal data by the European Commission;
• we use contractual clauses approved by the European Commission which give personal data similar protection to that which it has in the EEA; or
• where we use providers based in the United States, we may transfer data to them if they are part of the Privacy Shield which required them to provide similar protection to personal data that applies within the EEA.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Your Rights

You have rights under data protection laws, in certain circumstances, including to:

• request access to personal information that we may process about you
• require us to correct any inaccuracies in your information free of charge
• to require us to erase personal data that we may process about you where this is no longer required to be processed by us
• to object to or restrict our processing of some of your personal information in certain circumstances

If you wish to exercise any of these rights, you should put your request in writing and provide us with enough information to identify you. If we need further information we will let you know.

If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.

Retention of data

We will retain your information for no longer than is necessary for the purposes for which we collected it, or for as long as we have your consent to do so where your consent is our legal basis on which we process such data. All retained data will be held subject to this policy.

Changes to this policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you interact with us.

Contact Us

To contact us please use the following details:

– Pitman Training Group, Walkers Court, Audby Lane, Wetherby, LS22 7FD
– Call: 01937 548500
– Email: dpo@pitman-training.com